How It Works
Remote support software allows Geek Matrix to access and connect to your computer through the internet. Remote connections require that you physically be at your computer to activate it when you are ready for assistance. Once in a remote session the computer technician can open programs, change settings and diagnose problems just as if they were sitting at your desk in your home or office.
Convenient and Fast
Using the internet to troubleshoot a problem is an effecitve way to save time and get help when you need it most. Connections can be made with a few simple clicks of the mouse and issues can be resolved within minutes helping you get back on a working computer as soon as possible. When the session is finished the software systematically removes all traces leaving your computer exactly as it was before the session. |
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Save Time & Money
Because there is no fuel or time lost in driving from location to location discounts on services can be passed on immediately. Discounts of up to 50% are available if the issue requires only a simple fix. Combine remote support with online invoicing and online payments for a complete one-stop computer repair solution.
Limitations of Remote Support
Remote support does requires an active and stable internet connection, so any issues dealing with getting online or maintaining an internet connection will still require an on-site visit or phone call. Keep this in mind when considering remote support as an option.
Safety and Security
Saftey and security is a very big deal for most everyone. The benefits to remote support are obvious, yet many people have reservations when it comes to giving strangers access to their computer which holds all of their sensitive information. These concerns are completely understandable and this technique may never be a viable option for some.
Having said that... The software Geek Matrix uses is 100% client initiated. Meaning, it is impossible to run or start a remote support session without someone physically sitting at your computer to open the program and grant access. Once a session is active, you can watch every action the remote technician makes in real time as they work on solving your issue. You can also choose to close the program at anytime which will completely cancel and remove all traces of the connection. There is NO WAY to restart that connection without you starting it up again.
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